Effective Date: October 14, 2025
At galdouma.com, we strive to provide high-quality digital products, including makeup guides and design templates. Because all our products are digital and downloadable, we have a specific policy regarding refunds and returns.
- Digital Products
All products sold on galdouma.com are digital downloads.
Once a product has been downloaded, it cannot be returned or refunded.
Please review the product description carefully before making a purchase.
- Exceptions
If you experience technical issues with downloading a product, please contact us immediately at ask@galdouma.com
.
We will provide assistance to help you access the product.
In rare cases where a product is defective or unavailable, we may issue a replacement or a refund at our discretion.
- How to Request Support
If you have problems downloading or using a digital product:
Contact us at ask@galdouma.com
.
Include your order number and a description of the issue.
We will respond within 1–3 business days to resolve the issue.
- No Physical Returns
Since our products are entirely digital, there is no shipping or physical return process.
- Contact Us
For questions about this Refund / Return Policy, please contact us at:
ask@galdouma.com
✅ This policy is WooCommerce-ready. It protects you legally while clearly informing customers that digital products are non-refundable, but also shows good customer support in case of download issues.